to the buyer
1. If you receive an incorrect or defective product, please take a photo of the received item and contact us to confirm and solve the problem for you. If our liability results in an error, we offer a free replacement or a full refund.
2. The goods are measured by hand. The error of 1-2 cm is within the normal range. Please refer to the actual product.
3. Due to the different lighting and environment, the color of the goods may be slightly different. Please refer to the actual product.
4. If you have not received the goods at the time of the promised delivery, please contact customer service. We will handle it for you in the first place.
5. If there are special shipping requirements, please leave a message below the order
Customer’s questions and answers
Q: Who We Are?
A: We are hengshanlao Official Store. Which advocated ultimate, fashion and simplicity, emphasizing music is most important spiritual enjoyment of mankind, focusing on revolutionary creation, pursuit ultimate attitude towards life. Hope you all get an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectation.
Q: About Product
A: All products are 100% genuine that will be fully tested before shipment. All photos displayed are all taken in kind by hengshanlao.
Q: Do i need to pay customs tax?
A: Every country has her own duty policy, hengshanlao cannot make promise about that. But if you have any requirements, pls contact us, we will do our best to help you.
Q: Can i change the Name/ address/Color/?
A: Please send us the right name/address/color. BUT we do not offer this service during all the big promotion.Pls double check your orders before making the payment.
Q: About Sign of Parcel
A: Please open the parcel in post officer’s presence, if the parcel damaged or empty(stolen), please ask the post office to provide official document and make the compliant on the spot.
Q: About Feedback
A: We regard customers as our friends. We hope you can shop from us with more happiness and less worry. Please do not forget to leave us 5-Star feedback.